Introduction

This privacy notice sets out how The Laurel Centre (encompassing Paula Hall Ltd and ISAT Training Ltd) uses and protects any information that you give when you use this website.

The Laurel Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Any personal data provided by you will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulation (GDPR) and best practice set out by the (UK) Information Commissioners Office ico.org.uk.

The Laurel Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What information do we collect?

  • Service/information requests – Registering with us to request information or access to our therapy or training services involves providing us with your name and contact details including email address. We may also request information on your geographic location, therapeutic issues, and other details which we deem relevant to processing your request.
  • Course bookings  – The information you give us on any forms on this website may include your name, email address and phone number and any additional information you choose to include.

What do we use your information for?

We use information held about you in the following ways:

  • To provide clients with the professional therapy and support services requested from us
  • To enable us to offer professionals with information about training that we offer
  • For internal record keeping of enquiries

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations unless we are required to do so by law.

How do we keep your information safe?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets on our premises.  All electronic records are stored on a secure computer server, all access to which requires password-protected double authentication, or by reputable service providers using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact [email protected].

If you do not engage in our therapy services, your data will be kept for a maximum of three years. Enquiries from health professionals about our training and therapy services will be kept with the purpose of legitimate interest. You may ask us to remove your data at any time by writing to us at [email protected].

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Privacy Notice (Clients)  

Introduction

This privacy policy sets out how The Laurel Centre and Paula Hall Ltd uses and protects any information that you give through any means, whether verbal, written, in electronic form, or by use of our website. Any personal data provided by you will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulation (GDPR) and best practice set out by the (UK) Information Commissioners Office ico.org.uk.  The processing of data is necessary for providing you with a therapeutic contract or to allow you to enter into a therapeutic contract.

What information do we collect?

At an initial appointment we ask about your current personal circumstances. We may also ask about your background and the issues that are affecting you now. We require this information so that we can decide which service to offer you and to ensure we assign you to the most appropriate associate and to manage the services we provide to you. If you are engaging in individual or couple therapy, your therapist will take notes of each session to enable them to provide an appropriate level of therapeutic support.

What do we use your information for?

  • To provide clients with the professional therapy and support services requested from us.
  • To offer suitable counselling appointments, and to allocate clients and associates for therapy.
  • To notify you about changes to our services, including any scheduled appointments or course bookings.
  • To seek feedback from you on our services.
  • To improve our service to ensure that it is provided in the most effective manner for you and for us.
  • To administer our service, including the arrangement of appointments, recovery services and for financial control, data analysis, research, statistical and survey purposes.
  • To keep in touch with details of additional therapeutic services.
  • To fulfill our administrative, legal and contractual obligations as a therapy service.

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations unless we are required to do so by law.

  • Consent – The Laurel Centre may share your information with health professionals or others whom you have requested or agreed we should contact.
  • Serious harm – The Laurel Centre may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person. (See our Information & Working Agreement).
  • Compliance with law – The Laurel Centre may share your information where we are required to by law or by the regulations and other rules to which we are subject. See our Information & Working Agreement).
  • As part of the backups of encrypted data processed and held by professional IT security companies.

How do we keep your information safe?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets on our premises.  All electronic records are stored on a secure computer server, all access to which requires password-protected double authentication, or by reputable service providers using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email; any transmission is at your own risk.

Your identifiable personal information is kept separately from any therapy notes, and other descriptive material.. All Associates are responsible for maintaining their therapy notes within GDPR guidelines and BACP’s Ethical Framework. Therapy notes and other documentation are destroyed 7 years after the end of therapy

Your rights

You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact [email protected].

You may withdraw your consent for us to hold and process your data at any time.  However, if you have received therapy from the Laurel Centre we are required to retain data for our records for 7 years. You can withdraw your consent by writing to us at [email protected].  All requests will be responded to within 30 days.

ICO Reference Number: ZA053191

The Laurel Centre

52-54 Regent Street

Leamington Spa

CV32 5EG